Can I reset my Ember Mug if it’s not connecting to Bluetooth?
November 21, 2025 · caitlin
If your Ember Mug isn’t connecting to Bluetooth, resetting it can often resolve the issue. To reset your Ember Mug, press and hold the power button located on the bottom of the mug for about 10 seconds until the LED light blinks white. This indicates that the mug has been reset and is ready to pair with your device again.
Why Resetting Your Ember Mug Helps
Resetting your Ember Mug can solve various connectivity issues, such as the mug not appearing in the Bluetooth list or failing to sync with the Ember app. This process clears any temporary glitches or settings that might hinder the connection.
How to Properly Reset Your Ember Mug
- Locate the Power Button: The power button is on the bottom of your Ember Mug.
- Press and Hold: Firmly press and hold the button for about 10 seconds.
- Watch for the LED Light: Release the button when the LED light blinks white. This signals that the reset is complete.
Troubleshooting Common Ember Mug Issues
Why Won’t My Ember Mug Connect to Bluetooth?
If your Ember Mug isn’t connecting, ensure that:
- Bluetooth is Enabled: Check if Bluetooth is turned on your smartphone or device.
- Distance is Appropriate: Keep the mug within a reasonable range of your device, typically within 30 feet.
- App is Updated: Ensure you have the latest version of the Ember app installed.
What if the LED Light Doesn’t Blink?
If the LED light doesn’t blink after attempting to reset:
- Ensure Proper Contact: Make sure you are pressing the power button correctly.
- Check Battery Level: The mug might be out of battery; try charging it before attempting another reset.
How Do I Pair My Ember Mug After Resetting?
- Open the Ember App: Ensure your device’s Bluetooth is on.
- Select ‘Add New Device’: Follow the prompts to add your mug.
- Confirm Pairing: Once detected, confirm the pairing request on your device.
Comparing Ember Mug Models
| Feature | Ember Mug 1 | Ember Mug 2 | Ember Travel Mug |
|---|---|---|---|
| Battery Life | 1 hour | 1.5 hours | 3 hours |
| Temperature Range | 120°F-145°F | 120°F-145°F | 120°F-145°F |
| Price | $99.95 | $129.95 | $179.95 |
Benefits of Using an Ember Mug
- Customizable Temperature: Set your preferred drinking temperature.
- Long Battery Life: Enjoy warm beverages for hours.
- Smart Features: Connects with an app for easy control.
People Also Ask
How Do I Know If My Ember Mug Is Charging?
When the Ember Mug is charging, the LED light will display a pulsing red or orange color. Ensure the charging coaster is plugged in and the mug is seated correctly.
Can I Use My Ember Mug Without the App?
Yes, you can use the Ember Mug without the app. It will maintain the last set temperature, but you won’t be able to adjust settings or receive notifications.
What Should I Do If My Ember Mug Is Not Heating?
If your Ember Mug isn’t heating, check if it’s charged and ensure the temperature setting is correct. A reset might also help resolve this issue.
How Long Does the Ember Mug Battery Last?
The battery life varies by model. The Ember Mug 1 lasts about 1 hour, the Ember Mug 2 lasts 1.5 hours, and the Ember Travel Mug lasts up to 3 hours.
Is the Ember Mug Dishwasher Safe?
The Ember Mug is not dishwasher safe. Hand wash the mug to maintain its functionality and longevity.
Conclusion
Resetting your Ember Mug is a quick and effective way to troubleshoot Bluetooth connectivity issues. By following the simple steps outlined above, you can ensure your mug functions optimally, providing you with perfectly heated beverages. For further assistance, consult the Ember support page or contact their customer service for personalized help.
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