What does a flashing cyan light mean on my Ember Mug?
November 21, 2025 · caitlin
If your Ember Mug is displaying a flashing cyan light, it typically indicates that the mug is in the process of pairing with a device via Bluetooth. This light signals that the mug is ready to connect to the Ember app, allowing you to control its temperature settings and receive notifications.
Why Is My Ember Mug Flashing Cyan?
When you see a flashing cyan light on your Ember Mug, it’s primarily a sign that the mug is in pairing mode. This is an essential step to ensure that your mug can communicate effectively with your smartphone or tablet. The flashing cyan light will continue until the connection is successfully established or the pairing process is canceled.
How to Connect Your Ember Mug to a Device
To connect your Ember Mug to a device, follow these steps:
- Download the Ember App: Available on both iOS and Android platforms, this app is necessary for controlling your mug’s settings.
- Enable Bluetooth: Ensure that Bluetooth is turned on in your device’s settings.
- Open the Ember App: Once opened, follow the on-screen instructions to begin the pairing process.
- Select Your Mug: When the app detects your mug, select it to complete the pairing process.
If the pairing is successful, the cyan light will stop flashing and remain solid for a few moments before turning off.
Troubleshooting Flashing Cyan Light Issues
If your Ember Mug continues to flash cyan even after attempting to pair, here are some troubleshooting tips:
- Restart the Mug: Turn off the mug and turn it back on to reset the pairing mode.
- Check Battery Level: Ensure your Ember Mug is charged, as low battery can interfere with pairing.
- Update the App: Ensure you have the latest version of the Ember app for optimal performance.
- Reboot Your Device: Restart your smartphone or tablet to refresh the Bluetooth connection.
Understanding Ember Mug Light Indicators
The Ember Mug uses different light indicators to communicate various statuses:
| Light Color | Meaning |
|---|---|
| Solid White | Mug is heating or maintaining temperature |
| Pulsing Red | Battery is low and needs charging |
| Solid Green | Mug is fully charged |
| Flashing Blue | Mug is in pairing mode |
| Flashing Cyan | Mug is attempting to pair with a device |
Frequently Asked Questions
What should I do if my Ember Mug won’t pair?
If your Ember Mug won’t pair, try resetting the mug by turning it off and on. Ensure your device’s Bluetooth is enabled and that the Ember app is up-to-date. If problems persist, contact Ember customer support.
Can I use my Ember Mug without the app?
Yes, you can use your Ember Mug without the app, but you won’t be able to customize the temperature settings or receive notifications. The mug will operate at its default temperature setting.
How do I reset my Ember Mug?
To reset your Ember Mug, press and hold the power button on the bottom of the mug for about 10 seconds until the LED light flashes white, indicating a reset.
How long does the Ember Mug battery last?
The battery life of an Ember Mug typically lasts about 1.5 hours on a single charge, depending on the temperature setting and environmental conditions.
Is the Ember Mug dishwasher safe?
No, the Ember Mug is not dishwasher safe. To clean it, hand wash with warm, soapy water and dry it thoroughly.
Conclusion
A flashing cyan light on your Ember Mug is a clear indication that the mug is in pairing mode, ready to connect to your device. By following the steps outlined above, you can easily pair your mug and enjoy its full range of features. For any persistent issues, consider reaching out to Ember’s customer support for further assistance.
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