What should I do if my Ember cup is not charging?

If your Ember cup is not charging, there are several steps you can take to troubleshoot the issue and get your cup back to its optimal performance. Start by checking the basics: ensure the cup is placed correctly on the charging coaster and that the coaster is plugged into a functioning power outlet.

Why Is My Ember Cup Not Charging?

Several factors can affect the charging of your Ember cup. These include issues with the power source, the charging coaster, or the cup itself.

Check the Power Source

• Ensure the outlet is working: Plug another device into the same outlet to confirm it is providing power.
• Inspect the power adapter and cable: Look for any visible damage or wear that might prevent proper charging.

Examine the Charging Coaster

• Correct placement: Make sure the cup is centered on the coaster. Misalignment can prevent charging.
• Clean the contacts: Dust or debris can interfere with charging. Use a dry cloth to clean the charging contacts on both the coaster and the cup.

Inspect the Ember Cup

• Firmware updates: Connect your Ember cup to the Ember app to check for any available updates that might improve charging performance.
• Battery health: If the cup has been in use for a long time, the battery might be degraded. Consider contacting Ember support for further assistance.

How to Reset Your Ember Cup

If the basic troubleshooting steps do not resolve the issue, a reset might help.

1. Turn off the cup: Press and hold the power button at the bottom until the LED turns off.
2. Wait a few seconds: Allow the cup to fully power down.
3. Turn it back on: Press the power button again until the LED lights up.

This process can resolve minor software glitches that affect charging.

People Also Ask

How long does it take for an Ember cup to charge?

Typically, an Ember cup takes about 1.5 to 2 hours to fully charge. Once charged, it can keep your drink at the desired temperature for approximately 1.5 hours, depending on the ambient temperature and usage patterns.

Can I use my Ember cup while it’s charging?

Yes, you can use your Ember cup while it’s charging. However, doing so might extend the charging time. For optimal performance, it is recommended to allow the cup to charge fully before use.

What should I do if my Ember cup’s battery life is decreasing?

If you notice a decrease in battery life, ensure the cup’s firmware is up to date via the Ember app. Regularly cleaning the charging contacts and using the cup as per the manufacturer’s instructions can also help maintain battery health.

Is it normal for the Ember cup to get warm during charging?

Yes, it is normal for the Ember cup to become slightly warm during charging. This is due to the battery charging process. If the cup becomes excessively hot, disconnect it immediately and contact Ember support.

Where can I find the serial number on my Ember cup?

The serial number is typically located on the bottom of the Ember cup. It may also be available in the Ember app when the cup is connected.

Conclusion

If your Ember cup is not charging, taking these troubleshooting steps can often resolve the issue. Regular maintenance, such as cleaning the charging contacts and keeping the firmware updated, can prevent future charging problems. If these steps do not help, contacting Ember support is a good next step. For more tips on maintaining your Ember products, consider exploring other articles on our website.